Senior Pension Administrator

Senior Pensions Administrator - Glasgow

Salary £19K - £24K + Excellent Benefits Package

Aon have an excellent new opportunity for an experienced pensions administrator to join their team situated in Glasgow city centre.

Candidates will be experienced in the administration of Final Salary occupational pension schemes.

Role Purpose:-

To provide a full pensions administration service to corporate clients, their employees and pensioners through the use of prescribed processes and procedures, and in accordance with Client Service Level Agreements.

Key Accountabilities for the Senior Pensions Administrator:-

Operational
- To produce free-format and standard written correspondence in response to enquiries from specific business clients, their employees and pensioners.
- To use system procedures to generate work through non automated processes using pro forma instructions.
- To deal with more complex enquiries and complaints
- To take responsibility for the delegation and monitoring of work for more junior colleagues as required by the Operations Manager/Team Leader.
- To reconcile database and produce reports as required by clients and other Aon personnel.
- To ensure the completion of tasks as identified within the relevant segment of the Administration Service Delivery Model.
- Ensure the accuracy and quality of the service is maintained through the checking of work before issue.
- To attend and participate in meetings, including client meetings as required.
- May be required to deputise for the Team Leader or Operations Manager.

Client/Customer

- To deal with telephone enquiries about all aspects of the client arrangements, in a polite and professional manner, whilst maintaining strict confidence about individuals private information
- Act as a role model for less experience members of the team by demonstrating excellent customer/client service levels.
- Be aware of fee agreements and make the Team Leader/Operations Manager and/or Client Manager aware of any issues relating to the client arrangements.
 
Financial

- To liaise with Team Leader/Operations  Manager and /or Client Manager on any potential business or fee opportunities.
- To proactively seek and suggest ideas to improve procedures and operating practices which will be more cost effective and efficient.
- To continually be aware of operating targets set within the team and the business to reduce the number of errors and improve SLAs.

People/Development

- To actively participate in the training and development of technical skills of others. May be used as a reference point for questions and be required to undertake one to one training of more junior staff.
- To ensure skills and knowledge are kept up to date by asking, seeking assistance, reading and attending prescribed training programmes.

Projects
- May be required to participate or contribute to projects from time to time.

Technical Knowledge/Requirements:-

- Relevant experience with exposure to technical issues relating to pension scheme legislation. Would expect a good understanding of data protection, Inland Revenue Limits, rules and regulations and recent legislative changes.  

- Have experience in the transfer of technical knowledge to more junior staff.

- Familiar with Microsoft applications and how they interact together.

- Good working knowledge of Profund (not essential)

- Ability to establish/demonstrate a good working knowledge of internal   procedures and processes.

Aon Consulting is a leading human capital consultancy, helping organisations of every size to attract and keep the employees they need. We advise on all aspects of employment, including health-related insurance and risk; employee compensation and pensions; human resource strategy planning; job design and change management; and staff assessment and legal issues.
Aon Consulting is a division of Aon, one of the UK's largest insurance brokers and providers of risk management services and a major force in reinsurance and the UK human capital consulting market. 
Aon Consulting Limited is authorised and regulated by the Financial Services Authority.