Customer Relations Team Leader

Leading pensions consultancy requires a focused pensions professional to become their Customer Relations Team LeaderAs Customer Relations Team Leader, you will take responsibility for managing and motivating a team of Customer Relations Advisers to ensure the delivery of a first class member experience.You will manage your team to ensure goals and targets are achieved and you will monitor performance against set criteria.You will also be required to manage complaints and ensure that these are handled in accordance with agreed timescales.To be successful you must have previous experience of team management in a Contact Centre environment. You must also possess relevant Pensions Administration experience.Benefits include:23 days holidayPension SchemeFlexible Benefits_____________________________________________Salary is in line with experience. Any salary advertised is for search purposes only.We endeavour to reply to all applications. However if you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by The Sammons Group. The Sammons Group is an Employment Business and Employment Agency as defined by the EAA Regulations 2003, and we abide by the Code of Practice of our industry body (the Recruitment & Employment Confederation - REC).